Analisis Kualitas Pelayanan Administrasi Pertahanan di Kecamatan Salapian Kabupaten Langkat

Abstract

Salapian sub-district is one of the areas in the District of Langkat, which had been developed in the field of economy and development, there are still many cases of disputes over land rights, in result of lack of evidence factors legitimate administrative over ownership of land, a factor many occurrence disputes over land in the area. Through this research will be seen how the quality of public services at the District Office Salapian. With regard to the results of the research shows that the quality of service at the District Office Salapian after the holding of services, as a whole, including in both categories. It is seen from the results of questionnaire respondents and the research shows that the quality of service in Salapian District Office, located in either category. Based on the research results, we concluded that the quality of service at the District Office Salapian in providing services as a whole, including in both categories, the obstacles encountered in the ministry is pleased with employee discipline and service. The advice can be given based on the results of the study authors, among others: Head office structures supporting tasks, namely, sections Section Kepemerintahaan, has the main task in the field of administration pertanahaan whose activities are coordinated directly with the government office level Kelurahaan / village and relate directly to the people who use land administration services, should dijabati by individual employees who are competent and able to implement and address each factor and constraints of permasalahaan, to administrative services in the District Salapian pertanahaan Langkat ..