Perlindungan Hukum terhadap pengguna Grabcar sebagai Transportasi Berbasis Aplikasi Online Medan menurut Hukum Positif Indonesia (Studi Kasus : Grab Indonesia PT. Aria Ruth Deory)

Abstract

Transportation is a very important field of activity in the life of Indonesian society. Recognizing the important role of transportation, traffic and road transport must be organized in an integrated national transportation system and capable of realizing the availability of transportation services in accordance with the level of traffic needs and transport services that are orderly, convenient, fast, smooth and cheap. Increased community movement as a result of globalization has resulted in an increasing need for transportation services. However, the high demand for transportation services is not currently offset by the provision of public transport facilities that can meet the needs of the community. With the inability of public transport facilities in fulfilling the needs of transportation means to be fulfilled by the presence of online-based transport applications that fill the gap between the needs and availability of public transportationThe problem of this research is "How to form legal protection against Grabcar service users for the lack of security and comfort that poses a potential hazard" that is also related to its position as an online application-based transportation. This type of research is the Normative Juridical which is solely used to obtain data from library studies as well as legal doctrinesThe results of this study indicate that GrabCar is not based as a public transportation company, but a company engaged in the field of application-based information technology (online) to connect public transport entrepreneurs with service users. GrabCar is responsible to application users, GrabCar is responsible for the protection of service users with the insurance coverage for passengers and drivers provided by AXA as an insurance company in partnership with GabCar.