Analisis Pengelolaan Pemakaman Unutk Meningkatkan Pelayanan Publik di Pemakaman Umum Gajah Mada Kota Medan

Abstract

Some of the issues in the field of problems is the narrowness of burial space that exist in TPU Gajah Mada Lama and New so that complicate the funeral services in Medan City so that the existing cemetery available at this time the cemetery in the form of overlapping, which the number of graves contained in the cemetery Gajah Mada Old as many as 2500 tombs and on the grave of Gajah Mada Baru as many as 3000 graves this shows the lack of attention of the Park City Parks Department related graves that have been limp overlapped. The formulation in this research is how the management of funeral services To Improve Public Service in Gajah Mada General Cemetery Medan.Bagaimana Obstacles faced in implementing the management of funeral services and public service in the Gajah Mada General Cemetery Medan. This type of research method is descriptive qualitative, according to Nawawi (2010: 57) Qualitative descriptive research is a study looking for a causal relationship between two variables or more from several populations or samples with random sampling technique and using research instruments in data collection to test Hypothesis / guesswork. The management and service of the grave as well as the maintenance and maintenance of TPU facilities conducted at the Gajah Mada Lama General Cemetery and the Gajah Mada Baru TPU are like the cleaning of the grave and the cemetery plant. It is necessary to improve the quality of the management by the Gardening Agency of Medan City to improve the quality TPU to be orderly and comfortable. Gajah Mada Lama General Cemetery has a total of 6 employees, consisting of 3 civil servants and 3 employees from Kelurahan level. Judging from the area of TPU that is 2500 m2 and the intensity of funeral activities in the Gajah Mada Lama General Cemetery, it can be said that the number of employees is not comparable with the management performed. This implies a lack of adequate cemetery services due to the limited number of workers in the field of funerals. So it is necessary to increase the quantity of employees, especially the employees in the field to improve the quality of TPU itself, especially Gajah Mada Lama General Cemetery and TPU Gajah Mada Baru.