Pengaruh Manajemen Kepegawaian Terhadap Pelayanan Publik Pada Dinas Tata Ruang dan Tata Bangunan Kota Medan

Abstract

The responsive and aspirative government can be realized by improving the public service. Public service represent the especial function of government. A lot of factors influencing of public service by governmental officer, in this research that factors analysed are personnel management. The formulation of problem is how far the effect of personnel management on public service at Department of Spatial Planning and Building Management in Medan. The aim of this research is to know and analyse the effect of personnel management on public service at Department of Spatial Planning and Building Management in Medan. Using service theory about personnel management and public service. This research using descriptive quantitative research, case study type, and descriptive explanatory reseach caracter. The technique of collecting data done by interview, questionnaire and documentary study. The number of responder 56 people. The variable measured with Likert scale. The test of hypotesis using simple linear regression analysis to know the effect of independent variable on dependent variable in the acceptance level of 95 % (α 0.05). Based on the research has known that personnel management of Department of Spatial Planning and Building Management in Medan shows very good and public service on Department of Spatial Planning and Building Management in Medan shows very good. Seen from the result of this research shows that personnel management have significant effect on public service at Department of Spatial Planning and Building Management in Medan.