Evaluasi Tingkat Pelayanan Kunjungan Pada Lapas Kelas I Medan

Abstract

Public services in the Penitentiary (Prison) Class I Medan particularly in the visit has also been made various improvements from 2014 until now by Government Regulations No. 15 of 2014 on Guidelines for Service Standards and Government Regulations No. 16 of 2014 on Public Satisfaction Survey Against the Implementation of Public Service. From the empirical fact that the above is shown how the public service is not easy but must continue to be addressed, especially in this to some people who have family in prisons. Therefore, it is necessary to further deepening through a series of research activities to test the truth of the facts in question. Formulation of the problem in this research is how to evaluate the level of service visits in prisons Class I Medan and whether factors that are a barrier to the improvement Visit Prison Class I Medan. While the goal to be achieved in this research is to evaluate the level of service visits at prisons Class I Medan and determine the factors that are a barrier to the improvement Visit Prison Class I Medan. By using the descriptive approach , the results of interviews and questionnaires obtained the results that the level of service visits in prisons Class I Field was categorized well , because some of the factors that affect the service has a maximum implemented by the Prison Class I Medan and computerized systems that have been further enhanced and fully implemented on service visits. Factors that are a barrier improvement of services , among others : The comparison of headcount by occupants prisons, problems concerning overcrowding (over capacity), the problem of weak supervision, quality and quantity of human resources capable of implementing the principle of prisons, the lack of budget