Kinerja Camat dalam Meningkatkan Kualitas Pelayanan Sumber Daya Aparatur Kecamatan di Kecamatan Idi Rayeuk Kabupaten Aceh Timur

Abstract

Researchers focused their research on the district office of Idi Rayeuk, East Aceh district. Problem identification: less optimal sub-district staff in providing services; Violations committed by employees in the provisions of working hours; Lack of reprimand or sanction from the leadership against his / her subordinates; Inadequate facilities and infrastructure; Execution of inefficient tasks.The research method used in the writing of this thesis is qualitative with inductive approach. The population of this data is all officers of Idi Rayeuk District Office which amounted to 36 people. For data collection techniques in this Thesis use interview, documentation, observation, and data triangulation. Using performance theory proposed by Agus Dwiyanto (2006) are: Productivity, Service Quality, Responsiveness, Responsibility and Accountability.The results showed that there is still overlap of work that occurs, the quality of employees has not shown the maximum performance, employee knowledge of his work is quite good, Creativity and cooperation that has not been optimal so that hampering the work, Appearance of employees shows good performance in serving the community. This shows the seriousness of employees in providing services to the community. Accountability seen from the level of accuracy of employees in performing their duties is good enough. This means that the service provider is capable enough to provide careful services to the products that are produced.In conclusion, the performance of Idi Rayeuk sub-district employees is not yet fully optimal; Suggestion: the need to meet all aspects of facilities and infrastructure that have not been adequate, the need to increase motivation for awareness and responsibility of each employee, The need for strict and strict supervision for employees who violate the rules, the need to improve the quality of employees and rewarding employees who work diligently and professionally so as to optimize services.