Please use this identifier to cite or link to this item: http://repository.uma.ac.id/handle/123456789/9484
Title: Kualitas Pelayanan Kesehatan dalam Meningkatkan Kepuasan Pasien di Rumah Sakit Ridos Medan
Authors: Sarumaha, Fitra
Advisor: Kadir, Abdul
Batu Bara, Beby Mashito
Keywords: kualitas;pelayanan kesehatan;kepuasan pasien;quality;service of health;satisfaction of patient
Issue Date: 30-May-2018
Publisher: Universitas Medan Area
Abstract: Strive the make-up of the quality of service of health become important so that when customer/ client have need or business at a governmental institution or organization and also private sector, he will feel to like if officer give very good service and gratify meaning service of the officer with quality. On the contrary when customer/ client feel getting disadvantage officer effect of its service circumvent, there no good communications, do not comprehend requirement of customer/ client, knowledge and ability of less officer, and also inaccurate given service and gratify, hence service can be told do not with quality. Hospital of Ridos one of the private sector institution providing health service to society and its surroundings. Target of this research is to know service of health given by Hospital of Ridos Medan in improving satisfaction of research. Method which is used in this research is descriptive method qualitative and data collecting technique pass/through interview and observation exhaustively, documentation, and data triangulation. In this research of writer take three informant is becoming informant lock in research is Patient Hospital of Ridos Field, becoming especial informant is Proxy in Rektur Hospital of Ridos Field, while becoming additional informant of officer of Hospital of Ridos Field. Pursuant to this Research that service of hospital of Ridos Field cope to give trustworthy and reliable service to patient. Resistance in ill medical service At home Ridos Medan is less adequate health appliance facility in handling emergency serious condition patient so that have to in making reference to laboring big Hospital is equal to Hospital side of Ridos Medan.
Description: Upaya peningkatan kualitas pelayanan kesehatan menjadi penting supaya ketika pelanggan mempunyai urusan atau keperluan pada sebuah organisasi atau instansi pemerintah maupun swasta, ia akan merasa senang jika petugas memberi pelayanan yang sangat baik dan memuaskan yang berarti pelayanan petugas tersebut berkualitas. Sebaliknya ketika pelanggan merasa dirugikan petugas akibat pelayanannya berbelit-belit, tidak ada komunikasi yang baik, tidak memahami kebutuhan pelanggan, pengetahuan dan kemampuan petugas yang kurang, serta pelayanan yang diberikan tidak akurat dan memuaskan, maka pelayanan dapat dikatakan tidak berkualitas. Rumah Sakit Ridos salah satu instansi swasta yang menyediakan jasa pelayanan kesehatan bagi masyarakat dan sekitarnya. Tujuan penelitian ini adalah untuk mengetahui pelayanan kesehatan yang diberikan oleh Rumah Sakit Ridos Medan dalam meningkatkan kepuasan pasien.Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif dan teknik pengumpulan data melalui observasi dan wawancara secara mendalam, dokumentasi, dan triangulasi data.
URI: http://repository.uma.ac.id/handle/123456789/9484
Appears in Collections:SP - Public Administration

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