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Title: Analisis Kepuasan Pasien Berdasarkan Metode Servqual – Fuzzy Di Klinik Umum Dan Bersalin Rumah Sehat Wahida
Authors: Hairunsyah
Keywords: Fuzzy Servqual;Perceptions;Customer Satisfaction;GAP;Expectations
Issue Date: 18-Sep-2014
Abstract: General Clinic and Maternity Rumah Sehat Wahida as the spearhead of the public health service has a commitment to always improve the services needed by the consumer / customer (patient). But as more and more established health clinics provide clinical impact of increasing competition to gain loyal customers. Through this study the method Servqual-Fuzzy, expected clinical variables able to identify services that need to be repaired and upgraded. This study uses open and closed questionnaire that includes five dimensions of service quality that is tangible (direct evidence), reliability responsiveness, assurance (guarantees), and empathy. Based on this research, it was found that the variable service schedule Right Care Every Time The day has the largest gap 0.2072. While the dimensions of reliability has the largest gap is 0.6542.
Appears in Collections:SP - Industrial Engineering

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138150005_file1.pdfCover390.05 kBAdobe PDFView/Open
138150005_file2.pdfAbstract224.05 kBAdobe PDFView/Open
138150005_file3.pdfIntroduction250.55 kBAdobe PDFView/Open
138150005_file4.pdfChapter I237.41 kBAdobe PDFView/Open
138150005_file5.pdfChapter II299.59 kBAdobe PDFView/Open
138150005_file6.pdfChapter III444.12 kBAdobe PDFView/Open
138150005_file8.pdfEnclousure809.47 kBAdobe PDFView/Open

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