Please use this identifier to cite or link to this item: http://repository.uma.ac.id/handle/123456789/10639
Title: Analisis Kepuasan Masyarakat dalam Pelayanan Kepala Desa Medan Estate Kecamatan Percut Sei Tuan Kabupaten Deli Serdang
Authors: Roberto S, Andreas
Advisor: Kadir, Abdul
Angelia, Nina
Keywords: kepuasan masyarakat;kinerja pelayanan;community satisfaction;service performance
Issue Date: 25-Mar-2019
Publisher: Universitas Medan Area
Series/Report no.: NPM;148520025
Abstract: This study aims to determine the Analysis of Community Satisfaction with the Performance of the Head of the Medan Estate Village, in Community Satisfaction on the performance of the village head. the problems that can be identified in this study are : 1) What is the process of community service to the Performance of the Head of the Field in Percut Sei Tuan District Deli Serdang Regency. 2) What are the supporting and inhibiting factors in community service in the head office of Desa Medan Estate. The analysis of the data used in this study is the Qualitative method for analyzing the data by describing the collected data. who took the research location at the Office of the Head of the Medan Estate Village Percut Sei Tuan Deli Serdang District. The data sources in this study were the community and the village head. Data is collected based on interviews and documentation. The results of this study indicate that the analysis of community satisfaction in the Performance of the Village Head of Medan Estate, was reviewed from various interviews with the Medan Estate Village Community and village officials to increase community satisfaction with the performance of the Medan Estate Village Chief.
Description: Penelitian ini bertujuan untuk mengetahui Analisis Kepuasan Masyarakat terhadap Kinerja Kepala Desa Medan Estate, dalam Kepuasan Masyarakat pada kinerja kepala desa. Permasalahan yang dapat diketahui dalam penelitian ini adalah : 1) Bagaimana proses dalam pelayanan masyarakat terhadap Kinerja Kepala Desa medan Estate Kecamatan Percut Sei Tuan Kabupaten Deli Serdang. 2) Bagaimana faktor – faktor pendukung dan penghambat dalam pelayanan masyarakat di kantor kepala Desa Medan Estate. Analisis data dalam yang digunakan dalam penelitian ini adalah yaitu metode Kualitatif untuk menganalisis data dengan cara deskripsikan yang telah terkumpul, yang mengambil lokasi penelitian di Kantor Kepala Desa Medan Estate Kecamatan Percut Sei Tuan Kabupaten Deli Serdang. Sumber data dalam penelitian ini adalah masyarakat dan kepala desa. Data dikumpulkan berdasarkan dengan wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa Analisis kepuasan masyarakat dalam Kinerja Kepala Desa Medan Estate, ditinjau dari berbagai wawancara pada Masyarakat Desa Medan Estate dan para perangkat desa untuk meningkatkan kepuasan masyarakat terhadap kinerja Kepala Desa Medan Estate.
URI: http://repository.uma.ac.id/handle/123456789/10639
Appears in Collections:SP - Public Administration

Files in This Item:
File Description SizeFormat 
148520025 - Andreas Roberto S - Fulltext.pdfFulltext1.42 MBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.